Delivery service

Placing Orders, Payment and Delivery .

5.1. You may pay via credit card subject to confirmation of payment by the credit card issuer. It is clarified that the Operator may change, at its sole discretion, the payment methods at any time at its sole discretion and without any prior notice or consent and You will not have any claims against the Operator in such case.
5.2. Following full payment for Your order, the ordered products will be delivered to the address You inserted upon placing Your order via courier provided that Your address appears in the Operator’s shipping areas as will be available from time to time. The Operator reserves its rights to change the shipping methods and/or shipping areas from time to time at its sole discretion and without any prior notice or consent and You will not have any claims against the Operator in such case.
5.3. Shipping is free of charge. However, the Operator reserves its rights to charge shipping costs in the future at its sole discretion and without any prior notice or consent and You will not have any claims against the Operator in such case. In case any taxes will apply for the shipping and delivery of the Products, such taxes will be paid by You.
5.4. Without derogating from the above, it is clarified that all shipping services are provided by third parties which are not controlled by the Operator, and therefore the Operator shall not be liable for any damages caused by such third party including any damage resulting from negligence.
5.5. Since shipping services are provided by entities not controlled by the Operator, shipping times may be delayed due to reasons and causes that are not controlled by the Operator including, but not only, force majeure, sensitive national security situation at the shipping address, extreme weather conditions, nature disasters (e.g. earthquakes, floods, etc.), and other causes (e.g. roadblocks, fire, etc.) and delays caused by strikes and national and bank holidays and any mistyping of the shipping address and Your contact details, and You will not have any claims against the Operator in case of such delay resulting from the above. It is clarified that such delay will not derogate from Your obligation to pay for Your order.
5.6. Wholesale purchase of Products through the Website is forbidden, and the Operator reserves its rights to determine, at its sole discretion, whether an order is considered wholesaling or not, and in such case, may refuse to deliver and/or confirm such order and You will not have any claims against the Operator in such case. In such case the Operator will contact You and inform You of such refusal.
5.7. It is clarified that should any delivery fail due to any failure to contact You at the time of such delivery, the ordered products will not be delivered to You and You will be required to arrange a new delivery with the Operator at Your own expense and additional shipping costs will be incurred.
5.8. Despite the above, You may allow a courier to leave the delivery at a certain place without Your presence (e.g. at Your door, in an office or at any person on Your behalf). However, in such case You hereby agree that in case of any loss, theft, defect and/or any mismatch between the item’s description and the received item, the Operator shall not be liable for none of the above and You shall have no claim against the Operator in such case.
5.9. The Operator shall not be liable for any delays which are not controlled by the Operator and/or any delays caused by You including, but not only, difficulties contacting You. Such delay will not constitute a breach of the Operator’s obligation to deliver Your order and such delay will not derogate from Your obligation to pay for Your order.
5.10. The delivery will be packaged according to the Operator’s sole discretion and You shall have no claim against the Operator’s packaging.

  1. Changing and Cancelling Orders and Returning of Products

6.1. The Operator’s policy regarding order cancellation and returning of products is with accordance to the Israeli Consumer Protection Law-1981, and You may cancel Your order with accordance to the following terms as set forth below.
6.2. It is clarified that it is not possible to return a product which was already used unless You received a defective product with accordance to the Israeli Defective Products Liability Law-1980.
6.3. Changing or cancelling an order will be allowed at the Operator’s sole discretion and according to the following terms.
6.4. Should You want to cancel or change Your order, You should contact and notify the Operator of such request no later than the date of the shipping Your order. Such cancellation may be made prior to the delivery of Your order.
6.5. Upon receiving such notice the Operator will issue You a refund and may, at its sole discretion and with accordance to any applicable law, charge a cancellation fee of 5% of the order cost or 100 NIS, the lower between them.
6.6. Should You change Your order by means of adding additional products, the price of such additional products shall be the price at the time of such adding and not the price at the time of the original order.
6.7. You may cancel Your order within 14 days from the day of receiving Your order provided that any applicable law does not forbid such return and/or cancellation. You are required to send a notice regarding a cancellation of Your order to the Operator, and upon receiving such notice the Operator will arrange with You the return of such products. It is clarified that it is your responsibility to arrange the returning of Your ordered products and returning products shall be made at Your own expense.
6.8. Upon receiving returned products and subject to the Operator’s inspection and review of such returned products, the Operator will issue You a refund and may, at its sole discretion and according to any applicable law, charge a cancellation fee of 5% of the order cost (including shipping costs) or 100 NIS, the lower between them. This section shall not apply to cancellation due to a defective product with accordance to the Israeli Defective Products Liability Law-1980 and/or mismatch between the product’s specification as appeared in the Website and the actual specification of the ordered product, which in such case no cancellation fees will be charged subject to the Operator’s inspection and reviewal of Your claims regarding any defection and/or mismatch.
6.9. The Operator urges You to check and ensure that the Products You receive match the actual order. Should there be any material mismatch between Your order and the Products You received (e.g. the ordered quantity is different than the quantity received), You are required to notify the Operator of such mismatch within two (2) business days, otherwise it will be considered as Your acceptance of a match between Your order and the actually received delivery, and You will have no claims against the Operator in such case.

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